We support reasonable return and refund applications to protect the legitimate shopping rights and interests of every customer. All return and refund behaviors must comply with the following official policies.
1 Application Eligibility: Customers can apply for return or refund within 30 days after receiving the goods. The returned products must be kept in unused, unwashed, undamaged original condition with complete original packaging, which is applicable to all clothing and daily merchandise products in our store.
2 Non-Returnable Situation: Products damaged due to personal use, man-made damage, washed or worn products, and discounted clearance products do not support unconditional return and refund. We will check the product condition strictly after receiving the returned package.
3 Refund Process: After we receive and verify the qualified returned goods, we will complete the refund processing within 3-5 working days. The refund will be returned to your original payment account. For orders with quality problems or our shipping errors, we will bear the corresponding return logistics fees; for personal reason returns, the logistics fees shall be borne by the customer.